Player Help

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  • What is the STV Player?

    The STV Player allows you to catch up on STV programmes from the last 30 days (although some programmes can only be made available for a shorter period, usually 7 days or, in the case of News, 24 hours). There is also a selection of older, STV programmes available.

  • Which platforms are supported by STV Player?

    STV Player runs on the following platforms:

    • Web (with Flash 10.1 or above installed. We recommend using the browser Chrome)
    • Android phones and tablets - you will need Android 4 or above to benefit from the latest features and to watch STV Live
    • Kindle Fire and Kindle Fire HD
    • iPhone and iPad - you will need iOS7 or above to to benefit from the latest features and to watch STV Live
    • Windows 8 and Windows 8.1
    • Samsung Smart TVs And Smart Bluray Player (2012 and 2013 models only)
    • Windows phone
    YouView

    Other devices and platforms are actively being developed.

  • What do I need to watch STV live on my computer?

    You will need a computer that supports Flash and a broadband connection of at least 2 mbps.

  • Why does the video picture sometimes freeze?

    Video may pause during playback if your computer does not meet the supported specification below, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering.

    Windows:
    • Operating System: Windows 7; Windows Vista; Windows XP: Service Pack 1 or higher
    • CPU: P3 or better
    • Speed: 1Ghz or better
    • RAM: 512 MB (minimum), 1GB (recommended)
    • Free Disk Space: 500 MB (minimum), 1 GB (recommended)
    • Internet Connection: Broadband (minimum), 2048kbps or greater (recommended)
    • Browser: Internet Explorer 8; Internet Explorer 7; Firefox 3.5, 3.6; Firefox 4; Safari 4.0 or higher; Chrome 7.0 or higher
    • Flash Player: Flash Player 10 or higher

    Mac:
    • Operating System: MacOS X: 10.5 and higher
    • CPU: Any Intel processor
    • Speed: 1.33 GHz or better
    • RAM: 512 MB or better
    • Free Disk Space : 500 MB (minimum), 1 GB (recommended)
    • Internet Connection: Broadband (minimum), 2048kbps or greater (recommended)
    • Browser: Safari 4.0 or higher; Firefox 3.5, 3.6; Firefox 4; Chrome 7.0 or higher
    • Flash Player: Flash Player 10 or higher

    iPhone/iPad:
    iOS 6 with Safari and Quicktime playback

    Android:
    Android 2.2+ with a powerful enough device to support video playback, and Flash 10.1+

    PS3:
    PS3 with latest firmware; will show "Video" menu with support for TV channels (BBC, 4OD, STV/UTV/ITV Player).

    If any software or hardware standards change over time, we will keep the above list updated as a reference point. And although these are the supported technical details, others may still work correctly.

  • What do I need to watch STV live on my smartphone?

    We recommend:

    - iOS7 or above
    - Android 4 and above

    You will also need a data connection

  • Why do you need to know my location?

    STV has the rights to make network catch-up programming available within its broadcast regions ? STV Central and STV North. To implement this we need to check your location. We do this in a variety of ways, depending on your device.

  • Is the online stream actually live?

    When we are streaming our channels over the internet there is a delay but the service is as near live as possible.

  • The iOS STVPlayer app still won't pick up my location

    If you live in area where you have a weak mobile phone signal, it is possible that the app cannot confirm your location. Do check that you have the most recent version of the STVPlayer app. If the problem persists please contact videohelp@stv.tv where we can give you more information.

  • Can I watch STV live on the STV Player if I'm not in Scotland?

    No, for rights reasons, the live stream of STV has to be restricted to our broadcast regions of STV Central and STV North. You can, however, watch the STV Glasgow and STV Edinburgh local channels Live across the UK.

  • Do I need a TV licence to use the STV Player?

    You do not need a TV licence if you ONLY watch catch up of programmes after they have been broadcast. If you watch STV or STV Glasgow using the Watch Live service you require a TV licence. For more information go to http://www.tvlicensing.co.uk/

  • Can I download programmes to watch later?

    No. The STV Player only allows you to stream the video using your internet connection. This means you can fast-forward, stop, or go back to the beginning as often as you want as the video file is not stored on your device.

  • Why do I have to register to watch programmes?

    In order for us to continue delivering you the great programmes you?ve come to expect from us, we need a little more information from you, such as where you are. Knowing who you are and where you?re watching helps us deliver more relevant content to you ? which in turns helps us to pay for the programmes and keep them free for you to enjoy.

  • You tell me I'm using an ad blocker - how do I switch it off?

    Look the for the red ad-blocking logo with the letters ABP in either your address bar or at the foot of the page. Clicking on this will disable the ad-blocking software to enable you to use STV Player

  • Why do you prevent the use of ad-blocking programmes?

    As a commercial broadcaster our services are supported by advertising revenue. Carrying advertising on the STV Player allows us to make the service available to you for free.

  • What is a Guidance Warning?

    A guidance warning indicates a programme which has particular subject matter which some people may prefer not to watch. We will always state the reason a programme has been given a 'G' warning so that you can make an informed choice. On most platforms, each time you select a programme that contains a guidance warning (indicated by the 'G') you will be asked to confirm you are over 18 years of age.

  • How is content restricted to ensure children and young people cannot access unsuitable content?

    The STV Player carries some programmes which were broadcast on STV after the 9pm watershed.

    As these programmes are available for catch-up at any time we give you the ability to set parental controls, whichever device you are using. The first time you reach a programmes with a guidance warning you will be offered the ability to set parental controls. Alternatively there is a Parental Control icon at the bottom of the STV Player which allows you set passwords at any time. Once you?ve done this, any programme selected which carries a G warning will ask for the password you?ve set.

    Users of YouView can set parental controls on their box.

    We also indicate the transmission time on each video to help you assess the suitability of content for minors.

    Registration for the STV Player is also restricted to customers 16 or over.

  • What programmes do you offer?

    Where possible we makes programmes which have been broadcast on STV in the last 30 days available for catch-up viewing to UK users only. If an STV title isn't made available it is because the catch-up rights are not available. We also offer programmes from the STV's extensive library and will continue to add new titles in the future. Some of these titles are available globally.

  • I live outside the UK. Why can't I watch many of your programmes?

    The programmes on STV Player are offered either as part of 30-day catch-up viewing or from our own programme library. Many catch-up titles must be restricted to UK users only for copyright reasons. Programmes from the library are made available globally where the rights permit. All programmes which are rights restricted contain the words "Non-UK Viewers: For copyright reasons this video is available to UK viewers only." In the grey box to the right of the programme description.

  • Is the STV Player a regulated service?

    STV's video-on-demand services are regulated by Ofcom, the independent regulator for the UK communications industries, together with the Authority for Television On Demand (ATVOD) in relation to our video-on-demand editorial content and the Advertising Standards Authority (ASA) in relation to the advertising content appearing on our video-on-demand services. See ATVOD's website for more information about ATVOD and the video-on-demand services it regulates; for more information about ASA and the regulation of advertising content, see ASA's website.

    If you are unhappy about a programme on the STV Player, please write to viewer enquiries in the first instance.

  • What is RSS?

    RSS stands for Really Simple Syndication. You can use RSS feeds on the desktop version of the STV Player to keep you up-to-date with your favourite content this way, you will always know when we have added new content.

  • How do I add the feed to my RSS Reader?

    If the RSS reader you are using is listed under "Web based news readers" you can add the feed by simply clicking on its icon. You will be forwarded to your new reader and after signing in to it the feed will be added to your RSS reader. You can add the feed to other RSS readers by copying the URL from the text box labelled "Here is your feed:" and using your RSS reader's "Add Feed" function.

  • Why do we store cookies on your computer?

    We use cookies to store important pieces of information related to the site. These may consist of video identifiers to enable navigation around the site, parental guidance settings and other similar functions.

  • I'm still having problems do you have a Support / Help contact?

    Yes, if you are still having problems with playing any videos or you have general feedback then please contact our Support Team

  • How does the advertising work on STV Player?

    We run video advertising and sponsorship bumpers before, during and after the programme plays - in the same way TV works. Typically each advert is no longer 30 seconds however the commercial break contains multiple adverts. You can click on these adverts to visit the advertiser's website at which point the STV Player will pause, allowing you come back and re-commence your viewing. We try to ensure the advertising does not affect your viewing enjoyment, either by being too long or too intrusive. If you have any comments to make regarding the advertising, please contact our support team so that we may look into the issue.

  • Why do I have to register to use the Player?

    In order for us to continue delivering you the great programmes you've come to expect from us, we need a little more information from you, such as where you are. Viewers outside the STV area receive different programmes. Knowing who you are and where you're watching also helps us deliver more relevant content to you - which in turn, helps us to pay for the programmes, and keep them free for you to enjoy.

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